Complaints

At The Fairlands Practice we encourage feedback because it helps us to improve services. If you wish to share your views and experiences, positive or negative, simply speak to a member of staff. 

Whilst we hope that we can deal with most problems quickly and with ease, if you do wish to make a formal complaint, we advise this is done either immediately following, or as soon as possible after the event (and up to a maximum of 12 months afterwards).

Official complaints should be directed in writing to our Practice Manager or GP Partner Complaints Lead at the below address or via our website using the surgery feedback form from the link below.

Mr B Taguba – Practice Business Manager; or

Dr M McKendry – GP Partner Complaints Lead

Practice Manager

The Fairlands Medical Centre

Fairlands Avenue

Guildford

Surrey

GU3 3NA

Email: syheartlandsicb.fairlandsreception@nhs.net

Feedback, Compliments and Complaints - Fairlands Medical Practice

Complaints will be acknowledged within 3 working days and we aim to complete investigations within 25 working days from the date of receipt, following which you will receive the results in writing.